Customer Service

RETURNS & EXCHANGES:

  • Merchandise must be returned within 7 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Some items from The LALA Look ship with an attached security tag.
  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • We are not responsible for extra fees or taxes due to International Shipping & Handling, or Import tax
  • Final Sale items may not be returned. 
  • The following items are FINAL SALE items and cannot be returned or exchanged: 
    Custom made & special order items or Delicate Fabrics such as faux fur, lace or leather
    Handbags 
    Belts 
    Bathing Suits 
    Underwear 
    Jewelry 
    Accessories 
    Tights 
    Sunglasses
    Hosiery 
    Intimate Apparel (including workout apparel)
    Gloves 
    Hats 
    Scarves
  • International Sales are Final.  We are not responsible for the loss of international packages.
  • Sale Items are Final Sale, NO EXCEPTIONS. This includes sale codes, flash sales and any other promotion using a discount.

Items purchased from The LALA LOOK are eligible for exchange or return for store credit or refund to the original form of payment within 7 days of the date the merchandise was received. This means we must be notified of a your return request and have the item back within 7 days. In some instances that is at our discrepancy, merchandise returned after 7 days of receipt will incur a 15% restocking fee, which will be deducted from your total at the time of your return.  Please note returns/exchanges will not be accepted after 14 days. 

Please note on exchanges for different sizes or colors the purchaser is responsible for shipping charges.  
ALL SALE ITEMS, AND FINAL SALE ITEMS WILL NOT BE ACCEPTED FOR EXCHANGE OR RETURN. NO EXCEPTIONS.   

 

As long as we receive your return within the 7 day timeline, we will process a refund or store credit in the amount of the original purchase; less shipping fee, if you received complimentary shipping, to the original form of payment. Shipping cost is not refundable.

 

*** If an item is returned outside the returns period or we believe shows signs of damage or wear and does not fulfill the requirements mentioned above, the return will not be accepted and sent back.*** 

 

We are not responsible for packages lost due to improper addresses provided.

 

Please allow 2 to 3 business days to process your order, under normal circumstances. Issues with credit card processing or incorrect information of an order may hold up the shipping date. Days excluded are weekends and holidays.

 

In some instances, the carrier's tracking may not be available on their site for 1 to 2 business days, once this has been turned over to the selected delivery company we can not change the course of your package's nature. All shipments crossing international borders are subject to duties and taxes charged by the importing country's government. These duties and taxes will be charged to you at the time of delivery by the delivery company.

 

Import to Canada:
Please note there is an import tax on items $100 or more that is due by the importer (that would be you) this has nothing to do with the postage that you purchased from us (The LALA Look aka Exporter). When sending as a gift you are qualified for up to $60 and then the receiver will pay tariff on the remaining balance. We are NOT responsible for this import tax.

 

To make a return please email thelalalook@gmail.com and we will promptly authorize your return if it is within these guidelines. Failure to follow this will result in the rejection of your package.

 

 

ORDER MODIFICATIONS OR CANCELLATIONS:

Once an order is submitted we are unable to make a modification to the order. Orders cannot be cancelled once they are submitted. If a cancellation request is approved the order will then only be cancelled in exchange for an online store credit. We cannot refund for shipping.

 

COUPON CODES:

Coupon codes cannot be combined with other promotions. The items that are part of the promotions are at the discretion of the store holder and may have exclusions. Please make sure to enter the coupon code upon checkout, as orders cannot be adjusted once processed. Coupon codes are not valid for the purchase of gift cards or current sale items. Coupon code price adjustments will not be made on previous orders. Last Call sale merchandise will be excluded from site wide promotions.

 

TERMS OF USE:

By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations. We are not responsible for typographical errors related to pricing and reserve the right to contact you and advise of the corrected information prior to processing your order. 

If you do not agree to these terms, please do not use our web site.

Privacy Policy

General

The LALA LOOK collects personal information when you place an order, request a catalog or other company published literature, and opt-in to our mailing list. When you register we ask for information such as your name, email address, mailing address, phone number. When you register with The LALA Look and sign in to our services, you are not anonymous to us.

The LALA Look automatically receives and records information from your computer and browser, including your IP address, cookie information, software and hardware attributes, and the page you request. The LALA Look uses this information for the following general purposes: to customize the advertising and content you see, distribute electronic and physical promotional offers to you, fulfill your requests for products and services, improve our services, and contact you if necessary.

By entering information into any form on the website, you state that you want to receive mailings and promotional offers and are giving us permission to contact you at our discretion with such information. If you no longer wish to be contacted, you may opt out by clicking the unsubscribe link at the bottom of e-mailed promotions.

Children

The LALA Look does not knowingly contact children under age 18 about special offers or for marketing purposes without a parent’s permission. This also applies for inquiries for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion.

Information Sharing And Disclosure

The LALA Look does not rent, sell, or share personal information about you with other people or non-affiliated companies unless it is necessary to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

1. We provide the information to trusted partners who work on behalf of, or with The LALA Look under confidentiality agreements. These companies may use your personal information to help communicate with you about offers from for more of our marketing partners. However, these companies do not have any independent right to share or disseminate this information.

2. We have a parent’s permission to share the information if the user is a child under age 18. Parents have the option of allowing for more personal information to collect and use their child’s information without consenting to for more personal information sharing of this information with people and companies who may use this information for their own purposes.

3. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

4. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal The LALA Look terms of use, or as otherwise required by law.

5. We transfer information about you if for more personal information is acquired by or merged with another company. In this event, for more personal information will notify you before information about you is transferred and becomes subject to a different privacy policy.

LEGAL INFORMATION:

©2013 THE LALA LOOK All rights reserved. 

TheLALALook.com is a Trademark of THE LALA LOOK. 

All other trademarks, photos, product names, and company names and logos appearing on the TheLALALOOK.com web site are the property of their respective owners. 

The LALA Look is not affiliated with, related to, nor endorsed by any of the celebrities, production companies, studios, publishers and/or networks mentioned or represented on these pages. The names and/or photos of the celebrities, programs, studios, publishers, images, production companies and networks are incorporated herein solely to help reference and identify clothing worn on television, in movies or in other media. Any trademarks mentioned are the sole property of their respective owners and not of
The LALA Look.